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Job #:  472
Job Title:  Senior Technical Writer
Perm or Contract:  Permanent
Date Posted:  08-Apr-2015
Location:  Palo Alto, CA
Area Code:  408
Skills:  cloud computing, technical writer, Agile development
Job Description:  Job Description
Senior Information Developer
Are you passionate about the user experience and the software industry’s transformation to Cloud services? Do you thrive on taking on big challenges, driving a differentiated end-to-end customer experience, and delivering content that delights and empowers users? Join an entrepreneurial team tasked with extending the company’s value proposition beyond devices. We want to harness your expertise and drive to penetrate new customer segments and grow our wallet share of existing ones.

Looking for an experienced technical writer to join a new product team focused on building cloud-based applications. The ideal candidate will employ their advanced written communication skills to develop a rich set of instructional, operational and pre-sales written materials.


Key responsibilities include:

Creating and maintaining customer documentation.

Installing new versions of the product and testing new features with the objective of understanding and documenting them for different types of audiences;

Interviewing users and channel partners to understand their technical documentation requirements;

Interviewing Engineering to develop timely and accurate technical documentation with the appropriate depth;

Periodically reviewing and editing existing user guides and/or Knowledge Base articles;

Periodically reviewing and editing account communications;

Contributing to social media sites and submitting technical blog posts;

Capturing screen shots and preparing them for use in online help and other documentation, and demos;

Creating and updating technical content during the release cycle, including release notes;

General editing and proofreading.

Required skills and experience:

Bachelor's degree, ideally with a focus in Marketing, Business Administration, Computer Science or related field plus eight years+ of corporate experience;

At least 5 years of technical writing experience;

Experience documenting Web applications;

Experience with Adobe FrameMaker and other technical publishing software;

Experience working in an Agile development environment;

Experience creating videos or product demos;

Passion for learning new technologies and communicating insights to different audiences.
Job #:  472

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